Jira Service Management

{"xsrfToken":"838ea199094f79a28c7e608d8fc342fb274ff9f4_lout","branding":{"id":"7","key":"ccsd","name":"Classes & Calendar of Events","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c74234","headerLinkHoverBGColor":"#c74234","headerBadgeColor":"#c74234"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e8b4b68f-6b3c-4a81-ab72-cb01667a813e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZGNkMmI3My1lNDYzLTQ5OWEtYWM2My05YmJhMDRmZjIyNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4YjRiNjhmLTZiM2MtNGE4MS1hYjcyLWNiMDE2NjdhODEzZSI6WyJyZWFkIl19LCJleHAiOjE3MzYyNzUwMjQsIm5iZiI6MTczNjI3NDQyNH0.G9MiC2oV9_FrpzJE2XfX_K8NcBj8CfEEF3uW3J0NEQs&client=3dcd2b73-e463-499a-ac63-9bba04ff2258&mode=fit","logoId":"e8b4b68f-6b3c-4a81-ab72-cb01667a813e","isLogoAvailable":true,"helpCenterTitle":"Ascension Illinois Marketing Help Center","sharedPortalName":"Main Menu","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Ascension Illinois Marketing Help Center","sharedPortalName":"Main Menu","localeDisplayName":"English (United States)"},"ko-KR":{"sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#65b3ca","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"ccsd","projectId":10500,"serviceDeskId":7,"name":"Classes & Calendar of Events","description":"Let us know what classes and events you want updated or added on <a href=\"https://classes.amitahealth.org/wlp2/#!/classes/find\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://classes.amitahealth.org/wlp2/#!/classes/find</a>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"113","name":"Add / Edit Provider Info","descriptionHtml":"Provide all information that needs to be updated & added for a provider in the contact center database. Requirements for submitting a photo: <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Size minimum 500px height <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Image should reflect professionalism. No “selfies” or complicated backgrounds; etc. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Resolution should be High Res or 300dpi All requests will be handled within 14 business days. Acknowledgement By submiting the request below, I acknowledge that these changes accurately reflect information related to my practice. I understand that the referral service of AMITA Health is a free and confidential service to all parties. Referrals are based upon stated client needs and preferences and are made via computer matches with the information in this profile. Information contained in this profile may be provided to phone and website clients or through marketing promotions sponsored by AMITA Health.","callToAction":"Add / Edit Provider Info","introHtml":"Add / Edit Provider data, including photos, to contact center database that feeds the website amitahealth.org","icon":12344,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12344","groups":[7],"key":""},{"id":"24","name":"Add Calendar Item","descriptionHtml":"For Internal Use Only Instructions and Additional Guidance <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please fill in all of the blanks <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please allow 3-5 business days for us to prepare the class database to accept registration <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please attach flyers, brochures or ads promoting the class before they are distributed <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please call 855.692.6482 to request rosters <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> For assistance completing this form or if you have more than 1 event/class per month to manage, please call 224.273.0312 Thank you!","callToAction":"Add Calendar Item","introHtml":"Add Celendar Item to Contact Center and Website","icon":10502,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[7],"key":""},{"id":"171","name":"Class Refund","descriptionHtml":"","callToAction":"Class Refund","introHtml":"For Associates to fill out, not the customer. To process a refund, please provide as much information as you can regarding the Class Name, Class Date, participant's first name, last name and email address.","icon":12398,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12398","groups":[7],"key":""},{"id":"25","name":"Edit / Inquire Calendar","descriptionHtml":"If you have a class that exists already and would like to add more dates and or locations, let us know below.","callToAction":"Edit / Inquire Calendar","introHtml":"Edit / Inquire on an existing calendar item.","icon":10526,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[7],"key":""},{"id":"53","name":"Add / Edit Facility / Service Profile","descriptionHtml":"Instructions and additional guidance <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please fill in all applicable areas completely <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please allow 1 to 2 weeks for the Info Line to prepare the database <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please furnish the Info Line with any flyers, brochures or ads promoting the service before they are distributed <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Please submit at least 3 weeks in advance Thank you!","callToAction":"Add / Edit Facility / Service Profile","introHtml":"","icon":10532,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"27","name":"Add / Edit Provider Info - Eric","descriptionHtml":"Provide all information that needs to be updated & added for a provider in the contact center database. Requirements for submitting a photo: <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Size minimum 500px height <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Image should reflect professionalism. No “selfies” or complicated backgrounds; etc. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Resolution should be High Res or 300dpi All requests will be handled within 14 business days. Acknowledgement By submiting the request below, I acknowledge that these changes accurately reflect information related to my practice. I understand that the referral service of AMITA Health is a free and confidential service to all parties. Referrals are based upon stated client needs and preferences and are made via computer matches with the information in this profile. Information contained in this profile may be provided to phone and website clients or through marketing promotions sponsored by AMITA Health.","callToAction":"Add / Edit Provider Info - Eric","introHtml":"Add / Edit Provider data, including photos, to contact center database that feeds the website, amitahealth.org","icon":10531,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"72","name":"Email Help","descriptionHtml":"","callToAction":"Email Help","introHtml":"Email Help","icon":12226,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12226","groups":[],"key":""},{"id":"21","name":"General Help","descriptionHtml":"Get assistance for general IT problems and questions [example]","callToAction":"General Help","introHtml":"Other Contact Center Help","icon":10527,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[171,24,25,113]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZGNkMmI3My1lNDYzLTQ5OWEtYWM2My05YmJhMDRmZjIyNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYyNzU2MjQsIm5iZiI6MTczNjI3NDQyNH0.ypCr-KK3IwxWSaYQLIeE86YzhlsXK_I_kmDtLkIJRCc","targetCollection":"upload-project-10500","endpointUrl":"https://api.media.atlassian.com","clientId":"3dcd2b73-e463-499a-ac63-9bba04ff2258","tokenDurationInMins":20}},"reqCreate":{"id":113,"projectId":10500,"form":{"name":"Add / Edit Provider Info","descriptionHtml":"Provide all information that needs to be updated & added for a provider in the contact center database. Requirements for submitting a photo: <img class=\"emoticon\" src=\"/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> Size minimum 500px height <img class=\"emoticon\" src=\"/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> Image should reflect professionalism. No “selfies” or complicated backgrounds; etc. <img class=\"emoticon\" src=\"/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> Resolution should be High Res or 300dpi All requests will be handled within 14 business days. Acknowledgement By submiting the request below, I acknowledge that these changes accurately reflect information related to my practice. I understand that the referral service of AMITA Health is a free and confidential service to all parties. Referrals are based upon stated client needs and preferences and are made via computer matches with the information in this profile. Information contained in this profile may be provided to phone and website clients or through marketing promotions sponsored by AMITA Health.","callToAction":"Add / Edit Provider Info","intro":"Add / Edit Provider data, including photos, to contact center database that feeds the website amitahealth.org","instructions":"Provide all information that needs to be updated & added for a provider in the contact center database. Requirements for submitting a photo: <img class=\"emoticon\" src=\"/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> Size minimum 500px height <img class=\"emoticon\" src=\"/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> Image should reflect professionalism. No “selfies” or complicated backgrounds; etc. <img class=\"emoticon\" src=\"/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> Resolution should be High Res or 300dpi All requests will be handled within 14 business days. Acknowledgement By submiting the request below, I acknowledge that these changes accurately reflect information related to my practice. I understand that the referral service of AMITA Health is a free and confidential service to all parties. Referrals are based upon stated client needs and preferences and are made via computer matches with the information in this profile. Information contained in this profile may be provided to phone and website clients or through marketing promotions sponsored by AMITA Health.","icon":12344,"iconUrl":"https://amitahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12344","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please provide your name and NPI here","descriptionHtml":"Please provide your name and NPI here","required":true,"displayed":true,"presetValues":["User Did not go to https://providerupdate.amitahealth.org/ as instructed"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"What information would you like to change?","descriptionHtml":"What information would you like to change?","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10203","fieldConfigId":"10408","label":"Doctor Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10202","fieldConfigId":"10407","label":"NPI","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10201","fieldConfigId":"10401","label":"Website URL","description":"Please provide the provider profile URL from https://www.amitahealth.org/provider","descriptionHtml":"Please provide the provider profile URL from <a href=\"https://www.amitahealth.org/provider\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.amitahealth.org/provider</a>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/113","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/113","calendarParams":{"firstDay":0,"date":"2025-01-07T12:27:04-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZGNkMmI3My1lNDYzLTQ5OWEtYWM2My05YmJhMDRmZjIyNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYyNzU2MjQsIm5iZiI6MTczNjI3NDQyNH0.ypCr-KK3IwxWSaYQLIeE86YzhlsXK_I_kmDtLkIJRCc","targetCollection":"upload-project-10500","endpointUrl":"https://api.media.atlassian.com","clientId":"3dcd2b73-e463-499a-ac63-9bba04ff2258","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}